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Terms and Conditions

  • DELIVERY & RATES

    1. All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
    2. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use ABX as our standard delivery courier. Delivery usually takes between 1 to 3 business days for West Malaysia and 3 to 5 business days for East Malaysia.
    3. Orders are dispatched for delivery between 9.00am – 6.00pm from Monday to Friday and 9.00am – 1.00pm on Saturday.
    4. No shipping charge of will be applied in West Malaysia. (depends on weight)
      Shipping charge of RM10.00/ RM15.00 will be applied to East Malaysia’s Order for 1box-4boxes /4boxes-8boxes package respectively.
    5. We only deliver to addresses in Malaysia for the current time being. Any enquiry for international delivery, please enquire to our service team biperfectenterprise@gmail.com
    6. We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
  • PROOF OF DELIVERY

    1. Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient’s address, and obtain a signature from the receptionist as a proof of delivery.
  • Order

    1. Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 11.00am would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday).
    2. We will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address. If you do not receive the order confirmation email within 3 business days, please check your order summary in “My Account” or your email junk folder. Alternatively, you may also contact our Customer Service team at biperfectenterprise@gmail.com
  • REPORT ORDER PROBLEM

    1. If you find that the items you have ordered are not accurate with the items that you received, please report to biperfectenterprise@gmail.com within 2 days from the date you receive the product with supporting evidence and receipt number. Any reimbursement is subject to our discretion.
    2. We are apologize to inform that we will not liable to any damage on product packaging occurred during the delivery process.
    3. If in the event that any product is missing from your order, please report to our Customer Service team at biperfectenterprise@gmail.com within 2 days from the date you receive the product and we will attend to your report.
    4. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
  • RETURN POLICY

    1. If you buy BI PERFECT’s products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot assist you with any problems that you may encounter.
    2. If you have any questions on our return policy, please contact our Customer Service team at biperfectenterprise@gmail.com and it would be our pleasure to assist you.
  • REFUND POLICY (IF APPLICABLE)

    1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement of refund will be processed and a credit will automatically be applied to your credit card or bank account provided within a certain amount of 7 days.
  • PRICING

    1. Product prices listed on Bi Perfect website are subject to change without advanced notice.
  • CANCELLATION OF ORDER

    1. We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.
  • OUT OF STOCK ITEMS

    1. We strive to deliver your order within the delivery time stipulated. However please note that in the event of stock unavailability of items ordered, we will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability. We do not accept back orders.
    2. If you have any questions on items that are not available online or shipping issue, please contact our Customer Service team at biperfectenterprise@gmail.com or whatapps us 018-2092199.